qh1a6jo1t

AAdvantage miles for CX flights (upgraded business)

  • I am new to the AAdvantage program...I took a CX roundtrip in late January, ticket issued in "B" class...and I upgraded using Asia Miles to business class, so the booking was in "U" class (upgraded business)...

    It has been more than 2 months, and miles still have not been posted...so I emailed AAdvantage...they said, "Unfortunately, your travel was booked in an ineligible inventory, indicated by the booking code on your ticket, so we are unable to credit your account as requested." I replied and said my ticket was in B, while booking in U, maybe it's why the confusion occurred...then I got a reply today, saying that my booking is in class W. Any idea where this W come from ??

    Anyway, I know I can send them my ticket receipt and boarding pass to get the miles...but, is it really what I need to do (request for credit afterwards) everytime I take a CX flight in upgraded business/first and want to credit to AAdvantage ?

    Since CX uses the same code U for upgraded business and award business, in fact I have been expecting this anyway, that they cannot distinguish mine (that is eligible for coach miles) vs a free award (not eligible for miles)...the same case for the All Asia Pass, which is not eligible for miles...while transpacific business booked in I, this subclass itself is eligible for miles...wonder how their systems handle this...


  • tedhl - a way to do this is to get an 'official' letter from CX saying that the flight was an 'upgrade' and that you are eligible for miles. Then from that, you'd just have to present the letter to AAdvantage.


  • tedhl, have you resolved this problem?

    I last upgraded CX economy -- it was booked under M, I think -- in September using AsiaMiles and had it credited to AAdvantage. But I also had to email AAdvantage and fax in the boarding passes and the ticket photocopy. (I did not mail them.)

    I did not post this, as I thought it is a bit outdated. But I just read the other post by tfung and was reminded of this ....

    They shouldn't have bothered you that much .... I am sorry to hear it.


  • it has been more than 4 months now, after I took the CX trip...miles didn't post automatically, and I am still yet to be able to convince AA people to give me miles for my CX "U" booking (upgraded business - for some reason AA said it's "W") that I used a "B" ticket and Asia Miles to upgrade to...what can I do now ?? FYI - a "B" ticket on CX is a full-fare ticket (excursion), and is among the Y/B/H fare classes that are eligible for AAdvantage miles...

    I am really desperate now...I have been emailing AA, faxing them my ticket/boarding passes, etc...but the latest email that I sent a few days ago didn't even get me a reply...any suggestions ??

    I'm very disappointed - the worst ever experience I have had as an elite member of various airlines/hotels... http://www.flyertalk.com/forum/frown.gif


  • My experience is to keep trying.I too, ran into a frustating experience getting my 100K bonus oneworld miles from AA.Finally ,after 5 trys a helpful AA Plat CSR said " no problem " and the miles were in the account 2 days later.
    Ask for a csr supervisor..explain the situation and it pays to be polite.
    Good luck.


  • My direct experience on CX has been of getting my miles automatically, but in general I've encountered plenty of bugs on getting miles posted across oneworld carriers--at times to my favor!

    The first letter of the fare basis is the class you paid for, and that's what determines if you get miles or not. Be patient and send (or fax) AAdvantage a copy of your ticket (circling the fare basis doesn't hurt) and boarding passes (circling from/to, flight, date). In general I've found people there aren't real bright, but if you do their work for them (like circling the important stuff) the credit goes through without a hitch.

    Good luck!


  • Originally posted by FewMiles:
    Let's just say that someone does care. http://www.flyertalk.com/forum/wink.gif


    Yes, I, too, was pleasantly surprised when I posted the message above .... It's good to know that there's someone who cares. http://www.flyertalk.com/forum/smile.gif


  • thanks everyone for the advice !!

    finally...FewMiles told one of his "angels" about my case...I received an email from the very helpful staff the same day...what I then needed to do was just to give my name and AAdv #...my emails and fax (ticket/boarding passes) were found and confirmed to be eligible...and the miles were posted within a few hours !!

    thanks everyone !! http://www.flyertalk.com/forum/smile.gif


  • Tedhl, someone does care.

    You have mail.


  • Tedhl - I have the same problems .... so this is what you must do, if you prefer not to accrue your miles on Asiamiles instead.

    Photocopy your ticket , and boarding pass.
    Write a detailed letter to AAdvantage, and advise them that the ticket you purchased is in B class which is eligible for miles.

    But you used your Asiamiles miles to upgrade that flight to Business Class which Cathay Pacific codes as U. Tell them that U is used for BOTH free award tickets AND upgrade awards on Cathay Pacific.

    AAdvantage must ADVISE Cathay Pacific of this otherwise CX's auto response is that it is a free ticket hence no miles.

    I used to have so much problems regarding this upgrade-awards that I just accrue my upgrade miles to Asiamiles. Less hassle and the miles credit automatically. Note that this 'auto' credit system only works with Asiamiles and no one else!


  • Let's just say that someone does care. http://www.flyertalk.com/forum/wink.gif

    FewMiles..

    ------------------
    FlyerTalkers' Resources on the Web: http://fewmiles.tripod.com/ (http://fewmiles.tripod.com/index.html#1)
    Unofficial Guide to AAdvantage: http://fewmiles.tripod.com/AA/ (http://fewmiles.tripod.com/AA/index.html#1)
    Unofficial oneworld Info Desk: http://fewmiles.tripod.com/oneworld/ (http://fewmiles.tripod.com/oneworld/index.html#1)


  • Guy Betsy, thanks for your advice...but the problem is, I have done all these already, but via email and fax and not snail mail...I have enclosed copy of my boarding passes and ticket, and described in detail the same-subclass-for-both-upgrade-and-award problem...they never seem to bother to talk to CX, and just replied me right away every time that it's not eligible for miles...and I talked to CX MPO and they said it's AA's problem...

    I don't think it's fair that I need to credit this to Asia Miles instead of AAdvantage just because of this unseamless nature of the alliance...do you think there is anyone that I could write to (either CX and AA) who can handle this more professionally, and they should be changing this - I shouldn't be the one who's going to do all this extra work all the time.

    Sorry...I just feel very frustrated...no one at AA or CX seems to care about this...I have been wasting so much time on it...hopefully becoming EXP would be well worth all these efforts...







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